consulting
Critical Power Services Australia | Mission-Critical UPS & Battery Backup
End-to-end critical power solutions for data centres, hospitals, government and mining. Design, install, maintain.
Critical power is more than installing a UPS and walking away. UPS Services delivers a full lifecycle approach that covers design consultancy, equipment specification, installation, preventative maintenance contracts, battery fleet management, and 24/7 emergency response for facilities where power loss is not an option.
We work with data centre operators, hospital facility managers, government agencies, mining engineers and telco infrastructure teams to build and maintain critical power systems that match their uptime and compliance requirements. Every engagement starts with a site audit and ends with a documented maintenance plan.
All critical power work is performed in accordance with AS IEC 62040 (UPS safety and performance), AS/NZS 3000 (Wiring Rules), AS 3003 (healthcare electrical installations) and AS/NZS 5139 (battery system safety). Our team holds current electrical licences and manufacturer training across APC, Eaton, Vertiv, PowerShield and Socomec.
Scope
Our service includes
8 discrete deliverables across the critical power engagement.
- 01Critical power site audit and gap analysis
- 02Redundancy architecture design (N+1, 2N, distributed)
- 03Lifecycle cost analysis and CapEx/OpEx modelling
- 04SLA-based preventative maintenance contracts
- 05Battery fleet management and replacement scheduling
- 06Power monitoring and remote alarm management
- 07Emergency callout and 24/7 breakdown response
- 08End-of-life decommissioning and certified disposal
Equipment
Types we service
- Data centre critical power (colocation, enterprise, edge)
- Hospital essential services and life-support power
- Government secure and classified facilities
- Mining remote site power (diesel-UPS hybrid)
- Telco exchange and mobile base station power
- Broadcast and transmission facilities
Frequently asked questions
5 questions answered.
Q01
What does a critical power maintenance contract include?
A typical contract covers scheduled preventative maintenance visits (quarterly or bi-annual), battery impedance testing, thermal imaging of critical connections, firmware updates, alarm history review, and 24/7 emergency callout with a defined response SLA. The exact scope is tailored to your site tier classification, asset inventory and operational risk profile. Reports are delivered after every visit.
Q02
What SLA response times are available?
We offer three SLA tiers: Standard (next business day), Priority (4-hour response in Brisbane, Sydney and Melbourne metro), and Critical (2-hour response metro, 4-hour regional). SLA tier selection is typically driven by the site uptime classification and the business cost of downtime. Contract pricing scales with the response commitment.
Q03
How quickly can you respond to a critical power emergency?
For contract customers on a Priority or Critical SLA, our target is 2 to 4 hours within metro areas. We carry common spare parts (batteries, fans, fuses, capacitors, network cards) on service vehicles. For non-contract emergency callouts, we aim for same-business-day response, though contract customers receive scheduling priority.
Q04
How much does a critical power maintenance contract cost?
Contract pricing depends on the number of UPS units, battery bank size, SLA tier, site location and visit frequency. A single three-phase UPS on a quarterly schedule with Priority SLA typically ranges from $3,000 to $8,000 per year. Multi-unit data centre contracts are quoted on a per-site basis after the initial audit. We provide fixed annual pricing with no hidden callout fees for scheduled work.
Q05
Do you cover regional and remote sites?
Yes. We service sites across mainland Australia, including mining operations in the Pilbara, Bowen Basin and Goldfields, regional hospitals, and remote telco infrastructure. Regional sites are typically serviced on a quarterly or bi-annual schedule with mobilisation planned around other site visits in the area to keep travel costs reasonable.